Terms of Service

1. Introduction
These Terms of Service (“Terms”) govern your use of the website https://chongwu-tuoyun.cn/ (the “Site”) operated by FS Spices (“we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. About FS Spices
FS Spices is a China-based manufacturer and exporter specializing in spices and essential oils, including Ceylon cinnamon, cloves, rosemary, cardamom, sage, lemongrass, cubeb pepper, cinnamon essential oil, and black pepper oil. Our products serve the food, seasoning, cosmetics, and pharmaceutical industries globally. We hold certifications including EU Organic, US FDA, HALAL, and Chinese food production licenses.

3. Account Registration
To place orders, you may be required to create an account. You agree to provide accurate, current information and maintain account security. You are responsible for all activities under your account.

4. Orders & Payments

  • All orders are subject to product availability and acceptance by FS Spices.
  • Prices are listed in USD and may change without notice.
  • Payment is processed via secure third-party gateways. We do not store full payment card details.
  • By placing an order, you agree to pay all applicable fees, taxes, and shipping costs.

5. Shipping & Delivery

  • We ship internationally to over 30 countries. Delivery times vary by destination.
  • Title and risk of loss pass to you upon delivery to the carrier.
  • Customs duties, import taxes, and brokerage fees are the buyer’s responsibility.

6. Returns & Refunds
Due to the nature of our products (food-grade and essential oils), returns are generally not accepted unless:

  • Products are damaged or defective upon arrival;
  • There is a shipping error by FS Spices.
    Contact us within 7 days of delivery at [email protected] to initiate a claim.

7. Intellectual Property
All content on the Site (logos, text, images, product descriptions) is owned by FS Spices or its licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Limitation of Liability
To the fullest extent permitted by law, FS Spices shall not be liable for:

  • Indirect, incidental, or consequential damages;
  • Loss of profits or data;
  • Delays caused by force majeure (e.g., natural disasters, pandemics, customs delays).
    Our total liability for any claim related to the Site or products shall not exceed the amount you paid for the relevant order.

9. Governing Law & Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Any disputes shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts in Guangxi, China.

10. Termination
We may suspend or terminate your access to the Site for violation of these Terms, fraudulent activity, or non-payment.

11. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and FS Spices regarding the Site.

12. Contact
For questions about these Terms, please contact:
Email: [email protected]
Website: https://chongwu-tuoyun.cn/