Privacy Policy

1. Introduction
FS Spices (“we,” “us,” or “our”) operates the website https://chongwu-tuoyun.cn/ (the “Site”). We specialize in the cultivation, production, processing, and global sale of high-quality spices and essential oils, including Ceylon cinnamon, cloves, rosemary, cardamom, sage, lemongrass, cubeb pepper, cinnamon essential oil, and black pepper oil.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or engage with our services. We are committed to complying with the General Data Protection Regulation (GDPR) for users in the European Union and United Kingdom, and the California Consumer Privacy Act (CCPA) for residents of California, USA.

2. Information We Collect
We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number, company name, and shipping/billing address.
  • Transaction Data: Order history, payment details (processed securely via third-party gateways; we do not store full credit card numbers).
  • Technical Data: IP address, browser type, device information, and usage data collected via cookies (see our Cookie Policy).
  • Communications: Messages sent through contact forms or customer support inquiries.

3. How We Use Your Information
We use your personal data to:

  • Process and fulfill orders;
  • Respond to customer service requests;
  • Improve our website and user experience;
  • Comply with legal obligations;
  • Send marketing communications (only with your consent, where required by law).

4. Legal Basis for Processing (GDPR)
Under GDPR, we process your data based on:

  • Contractual necessity (to fulfill orders);
  • Legal obligation (e.g., tax and export compliance);
  • Legitimate interest (website security, fraud prevention);
  • Your consent (for marketing communications or non-essential cookies).

5. Your Rights (GDPR & CCPA)
Depending on your location, you have the following rights:

Under GDPR (EU/UK residents):

  • Right to access, correct, or delete your data;
  • Right to restrict or object to processing;
  • Right to data portability;
  • Right to withdraw consent at any time.

Under CCPA (California residents):

  • Right to know what personal information we collect, use, or share;
  • Right to request deletion of your personal information;
  • Right to opt out of the “sale” of your personal information (note: we do not sell your data);
  • Right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us at [email protected] . We will respond within 30 days.

6. Data Sharing & Third Parties
We do not sell or rent your personal information. We may share data with:

  • Service providers (e.g., payment processors, shipping carriers, IT support) under strict data processing agreements;
  • Government authorities when required by law (e.g., customs documentation for international shipments).

All third parties are contractually obligated to protect your data in accordance with applicable privacy laws.

7. International Data Transfers
Your data may be transferred to and processed in countries outside the EU/UK or California, including China. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure adequate protection of your data in compliance with GDPR.

8. Data Retention
We retain personal data only as long as necessary:

  • Transaction records: up to 7 years for tax and legal compliance;
  • Marketing preferences: until you unsubscribe or request deletion;
  • Website analytics: up to 26 months (Google Analytics anonymized IP).

9. Security
We employ industry-standard security measures (SSL encryption, secure servers, access controls) to protect your data. However, no online transmission is 100% secure.

10. Children’s Privacy
Our Site is not intended for individuals under 16. We do not knowingly collect data from children.

11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on this page with an updated “Last Updated” date.

12. Contact Us
For questions, requests, or complaints regarding your privacy rights, please contact:
Email: [email protected]
Website: https://chongwu-tuoyun.cn/